FREQUENTLY ASKED QUESTIONS

What materials do you use to create your art works?

I use a variety of materials including: wire armature, air-dry clay (that is more flexible and cannot break like ceramics), variety of beads, cardboard and papier-mâché.
Do you do private commissions?

At this point you can pre-order the piece you like and choose your custom colour and size.
Can I return my order?

Unfortunately I do not accept returns based on change of mind. In the unlikely event of receiving a damaged artwork, please contact me within 48 hours with pictures of the damage. Once confirmed and depending on the damage I will endeavour to replace it free of cost. In the event that I am unable to replace the piece, I will arrange a refund upon receiving the returned damaged artwork. Piece is returned at buyers own cost. For any other inquiries please use the Contact page tab above.
Ordering process and delivery times

When you pre-order a piece please add the comments in the pre-order box outlining your custom requirements. After all the details have been approved you will receive a timeframe for its completion and the link to pay %50 of the total amount. After the order has been finalised you need to pay the outstanding amount in order for your order to be shipped. All orders are packaged and posted by me, and I endeavour to complete it within 3-5 business days from your final payment. From time of posting the shipping time frames via regular Australia Post / Airmail are as follows: Within Australia - 4-14 Business Days* $100 flat rate for large pieces (20kg) $50 flat rate for medium sized pieces Small pieces are shipped free of charge *Express postage within Australia is available at a flat rate for slightly higher delivery speeds. International buyers Worldwide - 10-35+ Business Days* Should your address not be accepted at checkout, please contact me and I will try to find a way to post it. Once your order is shipped, you will receive a tracking number via email. Customs. International customers may have to pay a Customs clearance fee as required by their port of delivery. Please also note that I cannot be held responsible for any additional customs charges.